Shipping policy

Shipping Methods

We arrange shipping through suitable courier, transport, or logistics partners depending on the order size, delivery location, and product type.

The shipping method may vary based on service availability and destination.

Delivery Timeline

• Processing Time: Orders are generally processed within 1–2 business days after order confirmation and payment.

• Estimated Delivery: Delivery time varies depending on the destination, courier or transport service, and shipment type.

• Tracking: Tracking or shipment details will be provided once the order has been dispatched, wherever tracking is available.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, strikes, regional restrictions, or other circumstances beyond our control.

Shipping Costs

Shipping and delivery charges are not included in the product price unless specifically mentioned.

Shipping charges may vary depending on:

• Delivery location

• Order quantity

• Package weight and dimensions

• Courier or transport method

• Service availability in the destination area

The applicable shipping or delivery charge will be communicated or calculated based on the order and destination.

All shipping, courier, transport, and delivery charges are to be paid by the customer unless otherwise specifically agreed or mentioned as part of an offer.

There is no fixed shipping charge applicable to all locations.

International Shipping

International shipping is available to selected countries and locations only, subject to courier availability, shipping regulations, and product restrictions.

International shipping charges will vary depending on the destination, shipment weight, dimensions, courier service, and applicable international freight charges.

All international shipping and delivery charges are to be paid by the customer.

Any customs duties, import duties, taxes, clearance fees, destination charges, or other charges imposed by the destination country or local authorities will also be the responsibility of the customer unless specifically agreed otherwise.

Customers are responsible for ensuring that the products ordered are permitted for import into their destination country.

Damaged or Lost Packages

We take care to pack and dispatch every order securely.

In the event of a damaged, missing, or lost shipment, customers must inform us as soon as possible and provide the required photographs, videos, shipment documents, or other supporting information.

We will assist in raising the issue with the relevant courier or transport provider.

Any replacement, refund, or compensation will be subject to verification of the claim and the applicable terms of the courier, transport, or logistics provider.

Special Care for Perfumes

Perfumes, fragrance oils, bottles, and related products are packed carefully to minimize the risk of leakage, breakage, or damage during transportation.

Appropriate protective packaging is used based on the type and quantity of products being shipped.

However, transit conditions are handled by third-party logistics providers after dispatch.

Delivery Information

Customers must provide the correct:

• Full delivery address

• PIN/postal code

• Contact number

• Recipient name

• Any other information required for delivery

We will not be responsible for delays or additional delivery charges caused by incorrect or incomplete information provided by the customer.

Any additional re-delivery, return-to-origin, address correction, or re-shipping charges may be payable by the customer.

Contact Us

If you have any questions regarding shipping charges, delivery availability, international shipping, or your order status, please contact our customer service team before placing or confirming your order.